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Services & Support

Arena Offers Comprehensive Online and Phone Support, Training & Consultation Services
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Our Technical Support Team is Ready to Assist You!

Hours are Monday through Friday 8:30 am to 5 pm (Eastern Time Zone)
Have the serial number of your active product available

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+1.440.646.6789

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Consulting Services

Don’t let time and resource constraints stand in the way of getting a simulation project completed. The Arena Simulation Consulting Services Team can leverage their mastery of simulation and expertise for any project to support your efforts to solve critical strategic and tactical issues.

A range of service options allows you to choose the level of assistance that is right for your needs and budget. Whether you need technical assistance on a daily basis or total project support, we will help you become a successful user of simulation technology, significantly faster and at a lower total cost than might otherwise be possible.

Typical payback for a turnkey project is less than 12 months.
Contact Us to discuss your project needs.

Consulting

Commercial customers in the USA receive 8 hours of consulting service included with the purchase of Arena Standard or Professional Edition licenses.

These hours are designed to assist you in getting up and running with Arena. Jump Start Consulting Services are included with the purchase of a public training course seat.

Turnkey Project Development

Our staff of technical consultants have more than 100 years of business process modeling and simulation experience. Over the years, our team has completed hundreds of projects for customers. Our proven project methodology is designed to ensure that your project goes quickly and smoothly.

Customized Consulting Programs

If your needs are somewhere in between Jump Start Consulting and Turnkey Project Development, no problem. We would be pleased to customize a consulting program to meet the specific needs of your organization. Common elements of a customized consulting program include the following:

  • Customized training programs
  • Project assistance services
  • Model analysis and troubleshooting
  • Project team enablement

Contact Us

To discuss how Arena can be used to drive improvements in your business.

Contact Us
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