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Customer Care

Get help with product orders, services, accounts and subscription questions.
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Our Customer Care support team is here for you. For urgent matters, please call or chat.
Please note: You may need to be signed into your Rockwell Automation account to access some of these functionalities.

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Phone support available during standard business hours

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Chat with Us
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Chat with Us

Customer Care Chat available in Americas only

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Request Forms
Order Expedite Request Form Field Service Request Form (Americas only) Software Registration & Changes Software Portal Help
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General Questions

Typical response within one business day

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Support Offered by Customer Care

OrdersOrders
Order Support

 

Delivery and Process Questions

Order Management

Rebates and Credits

Returns and Exchanges

Warranty Support

ProductsProducts
Product Information


Part Validation

Pricing and Product Availability

Product Alternatives and Configuration

Product Obsolescence

Repair and Remanufacturing Services Availability

Product LifecycleProduct Lifecycle
Lifecycle Service Information

 

On-Site Field Service Dispatch

On-Site Field Service Scheduling

Repair and Remanufacturing Support

Training Services

Software SubscriptionsSoftware Subscriptions
Subscription Services

 

Password Reset

Software Subscription Support

TechConnect Contract Administration

TechConnect Contract Entitlement

TechConnect Quotes

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